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Performance and Quality Improvement Process |
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 Prior to our first accreditation in 1997, Golden Girl hired a consultant to assist in developing a comprehensive Continuous Quality Improvement (CQI) process. Golden Girl is grateful to have had the foresight to develop a strong process that has brought improvements to our agency. We believe that our CQI process was effective, however, in an attempt to strength our agency’s service delivery, in March, 2010, Golden Girl revised our CQI process, changing to a more comprehensive Performance and Quality Improvement (PQI) Process.
Our PQI Model consists of pre-committee communication, sub-committee meetings, committee meetings and post-committee communications. This cycle of quality improvement utilizes internal and external stakeholder input and feedback, staff member participation at all levels, and comprehensive goals, performance indicators and outcome measurements. This improved system is intended to improve communication, participation, and measurable progress within our agency.
Please join us in participating in our new and energetic approach to achieving the highest quality of service delivery by emailing feedback regarding strengths and areas of needed improvement you have noted during your experiences with our agency.
For more detailed information regarding Golden Girl, Inc. Performance and Quality Improvement Process, including committee and subcommittee descriptions as well as benchmarks, performance indicators and outcomes, please contact Julie DeMattie, Clinical Director at (304) 453-1401.
Learn More: Performance & Quality Improvement Details (PDF)
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